Frequently Asked Questions

Frequently Asked Questions

1. Delivery times & Shipping
The delivery times depends on the product .

Collections They are produced in a limited editions. If we have it in stock the book will be send with in 2 or 3 day's. 

The Art prints are printed and framed on demand. The reason for this is that printed on demand is more environment friendly than having a stock. The art print is ready to be send with in 14 working day's. 

Original drawing are ready to send within 7 working day's.

If the product is costume made the delivery time is in consultation with the customer

All our products are send with My Parcel. Unfortunately we have no affect on the delivery times of the shipment company. 

2.1 Returns
You have the right to return a product within 14 days. If possible in original packaging and all products must be undamaged. Costs of return are for the account of the consumer.

2.2 Exception of Returns
Please note! All products who are custom made or who are personalized, but also new papers and magazines are non refundable. 
3. Privacy
We respect your privacy. We only use your information to dispatch and send your order. Under no circumstance it will be sols to a third party.
4. Payment options
You can pay with: Ideal, Creditcard. Master Card, Maestro, Visa, Bancontant, Apple Pay, Google Pay.

5. Prices
The prices are in Euro’s, including VAT and excluding shipment costs.

6. Colours
Please note! The colours on your screen can diverge form the colours in real life. 

If you want to see the product in real life, please send a message to make an appointment to hallo@tanjavanwijk.nl.

7. Complaints
We try our best to do everything as good as possible. If something goes wrong or the product you received is damages please do not hasted to contact us by email, hallo@tanjavanwijk.nl of by phone +31 (0)6-16610316 (working day;s between 9:00- 14:00 uur, except from Fridays.

8. Company data
Studio Tanja van Wijk
Leeuwenlaan 4
1243 KC ’s-Graveland
The Netherlands
hallo@tanjavanwijk.nl

KVK-nr:34323357
BTW-nr: NL001448665B52
IBAN: NL58 KNAB 0403476763

English
English